This time does NOT affect how long the Jump Client remains active. The validity time can be set for anywhere from 10 minutes to 1 year.
#Reinstall bomgar jump client series
Additionally, if the installer is run within the allotted time but the Jump Client is unable to connect to the B Series Appliance within that time, the Jump Client uninstalls, and a new installer must be deployed. If someone should attempt to run the Jump Client installer after this time, installation fails, and a new Jump Client installer must be created. Be sure to leave adequate time for installation. The installer remains usable only as long as specified by the This Installer is Valid For dropdown. Some Mass Deployment Wizard settings allow override, enabling you to use the command line to set parameters that are specific to your deployment, prior to installation. Pinning to a shared Jump Group makes this Jump Client available to all members of that Jump Group. Pinning to your personal list of Jump Items means that only you (and higher ranking roles on your team, such as Team Lead and Team Manager if you are a Team Member, and Team Manager if you are a Team Lead) can access this remote computer through this Jump Client. Jump Groupįrom the Jump Group dropdown, select whether to pin the Jump Client to your personal list of Jump Items or to a Jump Group shared by other users. The Mass Deployment Wizard enables administrators and privileged users to deploy Jump Clients to one or more remote computers for later unattended access.įor more information, please see Remote Support Jump Client Guide: Unattended Access to Systems in Any Network. Jump Clients Jump Client Mass Deployment Wizard
#Reinstall bomgar jump client install
I've had people try to check their email while I'm working, not realizing that what they do interrupts what I do.Jump Jump Clients: Manage Settings and Install Jump Clients for Unattended Access For the most part, I'm going to ask that you not use your mouse or keyboard during our session, unless I ask you to do something specifically. "So you can see that I can move your mouse, and if you go ahead and move your mouse, you'll see that you still have control over it as well. They should choose Allow.īefore you go any further with your support session, say something like:
Tell the user that the first thing you're going to do is ask permission to share their screen and access to their mouse and keyboard.Ĭlick the first icon on the Screen Sharing tab and ask if they see the prompt in their chat window, asking for permission. Your window will now display the diagnostic tools you can use during the support session. The end user's chat window will now show that you have begun chatting with them. If you click that, our session will immediately stop and the application you downloaded will be automatically removed from your computer."
Whenever I need your permission to do something, you'll see choices it the chat window to Allow or Refuse. "You should see a small window with a bright orange bar with the word "Bomgar" in it.
Say to the user something like the following: Run the Representative Console on your computer, logging in with your NetID and password.ĭouble-click on the user's entry under All Jump Clients. Have you gone over the material covered in our What to Say Before You Begin a Session article with the end user? It is important that the end user is comfortable with the notion of remote access before you begin.
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